Last updated: 09.02.2026
At Tens Machines NZ, we want our customers to be satisfied with their purchase. This Refund & Returns Policy explains your rights and our obligations when you purchase products from https://tensmachines.co.nz.
Change of Mind
We do not offer refunds or returns for change-of-mind purchases. Please choose carefully before placing your order.
This does not affect your rights under the New Zealand Consumer Guarantees Act 1993.
Faulty, Damaged, or Incorrect Items
If the item you receive is faulty, damaged, or not as described, you are entitled to a remedy under the Consumer Guarantees Act.
If you believe your product is faulty or incorrect, please contact us as soon as possible with:
- Your order number
- A description of the issue
- Clear photos or videos showing the problem
We will assess the issue and, where applicable, offer a repair, replacement, or refund in accordance with New Zealand consumer law.
Eligibility for Returns
To be eligible for a return:
- The item must be unused and in its original packaging
- All accessories, cables, and components must be included
- Proof of purchase is required
For hygiene and safety reasons, opened or used electrode pads may not be eligible for return unless the product is faulty.
Return Process
Before returning any item, you must contact us to receive return instructions. Returns sent without prior approval may not be accepted.
Unless the product is faulty or incorrect, return shipping costs are the responsibility of the customer.
Refunds
Once your return is received and inspected, we will notify you of the outcome.
If approved, refunds will be processed to the original payment method within a reasonable timeframe.
Shipping fees are non-refundable unless required by law.
Exchanges
If you receive a defective or incorrect item, we may offer an exchange instead of a refund where appropriate.
Consumer Guarantees Act
Nothing in this policy limits or excludes any rights you may have under the New Zealand Consumer Guarantees Act 1993.
Contact Information
If you have any questions about refunds or returns, please contact us using the details provided on our website:
Website: https://tensmachines.co.nz
Business Name: Tens Machines NZ