Last updated: 09.02.2026
Tens Machines NZ (“we”, “us”, or “our”) operates the website https://tensmachines.co.nz (the “Site”). This Privacy Policy describes how we collect, use, and protect your personal information when you visit or make a purchase from our Site.
Personal Information We Collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies installed on your device. As you browse the Site, we also collect information about the individual web pages or products you view, what websites or search terms referred you to the Site, and information about how you interact with the Site.
When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number. We refer to this information as “Order Information”.
How We Use Your Personal Information
We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment, arranging for shipping, and providing you with invoices and/or order confirmations).
We also use this information to:
- Communicate with you
- Screen orders for potential risk or fraud
- Provide customer support
- Improve and optimise our Site and services
Device Information is used to help us screen for potential risk and fraud (in particular, your IP address) and to improve and optimise our Site.
Sharing Your Personal Information
We share your Personal Information with third parties to help us use your Personal Information as described above. For example, we use WooCommerce and WordPress to power our online store, and payment gateways to process transactions securely.
We may also share your Personal Information to comply with applicable laws and regulations, to respond to lawful requests for information, or to protect our rights.
Cookies
Our Site uses cookies to enhance your browsing experience, analyse website traffic, and support essential site functionality. You can choose to disable cookies through your browser settings; however, some features of the Site may not function properly.
Data Retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information, except where we are required to retain it for legal or accounting purposes.
Data Security
We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction. All payment transactions are processed through secure, encrypted payment gateways.
Your Rights
If you are a resident of New Zealand, you have the right to access the personal information we hold about you and to request that your personal information be corrected if it is inaccurate.
To exercise these rights, please contact us using the information below.
Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time in order to reflect changes to our practices or for operational, legal, or regulatory reasons. Any updates will be posted on this page.
Contact Information
For more information about our privacy practices, or if you have questions or concerns, please contact us via the contact details provided on our website:
Website: https://tensmachines.co.nz
Business Name: Tens Machines NZ